How does the Richter Healthcare Consultants team differ from other consultants?
While many healthcare consulting firms can offer financial expertise, few have the industry-specific insight offered by Richter Healthcare Consultants. Team members bring healthcare operations, consulting, training, accounting, financial, and revenue cycle management experience gained from working in the senior living and LTPAC industry. It’s this unique perspective that enables our team to ensure you see positive, results-oriented outcomes.
Jennifer Richter, President/CEO
Jennifer Richter, is the founder and president of Richter Healthcare Consultants. After a career that spanned both acute and continuing care, Ms. Richter launched her own accounting and consulting firm to provide financial and consulting services to healthcare clients. She has served as Controller/CFO for numerous clients and authored the Richter product, Business Office Complete (BOC), offering clients the option to outsource functions of the long-term care business office. BOC has evolved to Revenue Cycle Management (RCM) to offer enhanced solutions to all long term post-acute care (LTPAC)providers. Jennifer is a frequent top rated speaker and presenter at conventions, webinars, and professional educational events nationwide.
Maureen Hedrick, Director of Consulting Services
Maureen Hedrick is the Director of Consulting Services. She was the very first employee of the firm nearly twenty years ago. Ms. Hedrick has a long tenure in healthcare, with over 25 years of experience in revenue cycle management in the healthcare environment with a specialty expertise in long term post-acute care (LTPAC) and hospital reimbursement.
Ms. Hedrick directs the Richter consulting team, including services provided to clients who are users of PointClickCare® software. She is also the lead member of the Richter Audit team which provides training, consulting and internal billing compliance audits related to the various federal billing compliance audit programs and initiatives.
Maureen is a frequent and top rated speaker to professional and trade associations across the country. She is also a regular contributor to the Richter Sharesource Resource page offering blogs, articles and downloads on the most current topics in the LTPAC industry.
Lauren Gurcze, Senior Revenue Cycle Management Performance Analyst
Ms. Gurcze has over twenty years of experience in Revenue Cycle Management for long-term care providers nationwide. Her role has transitioned from executive oversight of all client teams and their processes to responsibility for developing the processes and analytics that support all of our team efforts on behalf of clients.
Yolanda Riley, Director of Revenue Cycle Management
Ms. Riley joined the firm in 2015 to assume a new role to become the key Richter contact for our clients. She works with our teams to support communication of our efforts via A/R reviews, team meetings, updates to clients, monthly reports, etc. She is approachable, supportive, and vested in our client relationships. Yolanda is pursuing a degree in accounting from Cleveland State University. She has a long tenure in healthcare, and has served in a leadership role for acute, post-acute providers, and insurance carriers nationwide. Yolanda is the primary contact for the client communication and will customize that communication to the style which best meets the needs of an organization.
Reba Allison-Mahanera, Director of Human Resources
Reba Allison-Mahanera is the Director of Human Resources for Richter Healthcare Consultants. She brings over twenty years of leadership experience in Human Resources and Operations for LTPAC and home health care providers. Ms. Allison-Mahanera is responsible for recruitment, engagement and leadership development for all divisions and departments of Richter Healthcare Consultants.
- Five Strategies to Boost Patient Care through Revenue Cycle ManagementRevenue cycle management (RCM) lies at the heart of a long-term post-acute care (LTPAC) provider’s operation. Without the proper processes in place, cash flow slows down, bad debt increases and customer satisfaction declines. So how can your LTPAC organization optimize its RCM function? We recommend starting with the five strategies outlined below.
- CMS to Implement Changes to Beneficiary IdentifiersSince the inception of the Medicare program in 1965, beneficiaries have been identified by a Social Security number-based identifier known as the Health Insurance Claim (HIC) number. This unique identifier has been used to determine the beneficiary for all Medicare transactions such as eligibility, billing and claim status inquiries. As a means to help fight […]
- Home Health's Best Kept Secret: Outpatient TherapyWith reimbursement rates and profit margins shrinking and unfunded mandates and regulations increasing, home health agencies must look for ways to diversify services all while increasing revenue. One home health service that agencies can offer is home health outpatient therapy, despite it not always being provided in a clinic, hospital or private practice.
- Tips on Preparing a Final LTPAC Annual Expense BudgetFor long-term post-acute care (LTPAC) providers, budget season is here! In fact, most organizations are already in the midst of finalizing their numbers for approval in the upcoming year. Every industry approaches budgeting differently, but when it comes to long-term care, there are certain areas that require special attention. The most frequent budget-related questions I […]
- PointClickCare®’s Point of Care (POC) Experience: If It Isn’t Documented, It Didn’t HappenTo some in the skilled nursing facility (SNF) arena, documentation can seem unnecessary and overly time consuming. However, when documentation isn’t completed, there is no proof that what happened, happened. In SNF settings, documenting resident care is required from not only the licensed staff, but also nurse assistants.