How does the Richter Healthcare Consultants team differ from other consultants?
While many healthcare consulting firms can offer financial expertise, few have the industry-specific insight offered by Richter Healthcare Consultants. Team members bring healthcare operations, consulting, training, accounting, financial, and revenue cycle management experience gained from working in the senior living and LTPAC industry. It’s this unique perspective that enables our team to ensure you see positive, results-oriented outcomes.
Jennifer Richter, President/CEO
Jennifer Richter is the founder and president of Richter Healthcare Consultants. After a career that spanned both acute and continuing care, Ms. Richter launched her own accounting and consulting firm to provide financial and consulting services to healthcare clients. She has served as Controller/CFO for numerous clients and authored the Richter product, Business Office Complete (BOC), offering clients the option to outsource functions of the long-term care business office. BOC has evolved to Revenue Cycle Management (RCM) to offer enhanced solutions to all long term post-acute care (LTPAC) providers. Jennifer is a frequent top rated speaker and presenter at conventions, webinars, and professional educational events nationwide.
Maureen Hedrick, Director of Consulting Services
Maureen Hedrick is the Director of Consulting Services. She was the very first employee of the firm nearly twenty years ago. Ms. Hedrick has a long tenure in healthcare, with over 25 years of experience in revenue cycle management in the healthcare environment with a specialty expertise in long term post-acute care (LTPAC). At Richter, Ms. Hedrick directs the consulting team, including services provided to clients who are users of PointClickCare® software. She is also the lead member of the Richter Audit team which provides training, consulting and internal billing compliance audits related to the various federal billing compliance audit programs and initiatives. Maureen is a frequent and top rated speaker at professional events and trade associations across the country. She is also a regular contributor to the Richter ShareSource Resource page offering blogs and downloads on the most current topics in the LTPAC industry.
Reba Allison, BCP, Director of Human Resources
Reba Allison, BCP, is the Director of Human Resources for Richter Healthcare Consultants. She brings over twenty years of leadership experience in Human Resources and Operations for LTPAC and home health care providers. Ms. Allison is responsible for recruitment, employee engagement and leadership development for all divisions and departments of Richter Healthcare Consultants.
Elizabeth Lane, CPA, Manager of Accounting Services
Elizabeth Lane, CPA, is the Manager of Accounting Services at Richter Healthcare Consultants. Liz began her career at Richter as an accounting intern and then moved on to Staff Accountant after graduating from Miami University in 2013. She transitioned to Senior Accountant in 2014 and has held her current position since 2018. Liz has a SAS Data Mining Certificate and became a Certified Public Accountant in 2016.
Gina Toigo, MBA, Revenue Cycle Manager
Gina Toigo, MBA, has over 20 years of experience in the long-term care industry. She has experience in developing and implementing financial systems, strategies, processes, controls and establishing accounting functions. At Richter, Gina is a Revenue Cycle Manager.
Mary Danko, Revenue Cycle Manager
Mary Danko is a Revenue Cycle Manager at Richter Healthcare Consultants. She has been with Richter since 2015. Mary has 15 years of financial management and analytics portfolio evaluation and 14 years of management experience.
Donna Berry, Revenue Cycle Manager - Home Health & Hospice
Ms. Berry has nearly twenty years of experience in Home Healthcare Management at the operational and leadership level. She received her Bachelors of Arts from Bowling Green State University in Ohio in 1977. At Richter Healthcare, Donna works directly with Home Health and Hospice clients across the country to offer best practice solutions to operational challenges. She directs a team of specialists who provide the complete revenue cycle process for home health and hospice agencies, small to large. She is also a regular contributor to the Richter Sharesource Resource Center, offering blogs, articles and downloads to LTPAC professionals.
- Understanding Targeted Probe and Educate – Medicare’s New Medical Review StrategyIn 2015, the Centers for Medicare and Medicaid Services (CMS) introduced the Probe and Educate (PE) strategy, first to hospitals and then to home health care agencies. With this new strategy, five claims were selected from every hospital and home health care provider. If a claim was denied, one-on-one education was offered in an effort […]
- The Proposed Patient-Driven Payment Model (PDPM): 10 Things You Need to KnowIn April 2018, the Centers for Medicare and Medicaid Services (CMS) threw yet another curveball at (MDS) coordinators and skilled nursing facilities (SNFs) across the country. CMS’ original plan to introduce RCS-1 (resident classification system, the proposed new federal payment system) was overturned and replaced by the now proposed patient driven payment model (PDPM). This […]
- 5 “You-Focused” Tips to Improve Your Organization’s RCM ProcessRevenue cycle management (RCM) is so much more than just a financial process. It is about the procedures that enable your long-term post-acute care (LTPAC) organization to maintain a positive financial picture and, in turn, allow you to focus on day-to-day operations and optimal outcomes. It sounds cliché, but that is why communication is key […]