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Revenue Cycle Management

What does revenue cycle management mean to you?

It means more than cash flow. It’s PEACE OF MIND, maintaining a positive financial picture that lets you focus on day to day operations and optimal outcomes. It’s keeping your employees confidently trained in the latest procedures and safeguards. It’s working with a reliable financial partner who delivers results-oriented revenue management solutions.

It means working with Richter Healthcare Consultants.

Richter Healthcare Consultants is a professional firm that specializes in consulting, accounting and revenue cycle management services for LTPAC and senior living providers nationwide. Each member of the Richter Healthcare Consultants leadership team has more than 20 years of experience in the healthcare industry. This expertise is crucial to help providers of all sizes to identify operational inefficiencies that lead to poor financial performance. Richter Healthcare Consultants offer revenue cycle management services including:

  • Accounts receivable management: intake through collections
  • Outsourced billing services – all payers:
    • Skilled nursing and rehabilitation facilities
    • Senior living communities/life plan communities/CCRCs
    • Home health and hospice agencies
    • Ancillary services
  • Accounts receivable cleanup – all provider types, all payers:
    • Comprehensive analysis, review and resolution of aged account balances
    • Billing Medicare copays and deductibles to secondary payers, including Medicaid
    • Completing bad-debt worksheets for inclusion in cost reports
    • Post-recovery reporting for allowable bad debt

Manage the entire Accounts Receivable process from intake through collection of revenue, with our proven processes.

Richter Healthcare Consultants also offers a proprietary financial process authored by company President Jennifer Richter. Richter Revenue Cycle Management streamlines the financial process. Our Revenue Cycle Management services allow you to focus your resources towards delivery of care across the post-acute continuum. We bring the benefits of:

  • Complete outsourcing for optimal business performance
  • Capitalizing on the latest technology & financial processes for transparency & comprehensive metrics
  • Focusing on the latest regulatory measures & compliance mandates
  • Billing services encompassing all payers & all states
  • Consulting services addressing all problematic areas
  • Claims management techniques & processes producing maximum collections
  • And more!
To learn more about how Richter Healthcare Consultants can provide customized solutions for your revenue cycle management challenges starting today, please request more information.
Jennifer Richter

Jennifer Richter, President/CEO

Jennifer Richter, is the founder and president of Richter Healthcare Consultants. After a career that spanned both acute and continuing care, Ms. Richter launched her own accounting and consulting firm to provide financial and consulting services to healthcare clients. She has served as Controller/CFO for numerous clients and authored the Richter product, Business Office Complete (BOC), offering clients the option to outsource functions of the long-term care business office.  BOC has evolved to Revenue Cycle Management (RCM) to offer enhanced solutions to all long term post-acute care (LTPAC)providers.  Jennifer is a frequent top rated speaker and presenter at conventions, webinars, and professional educational events nationwide.

Maureen Hedrick

Maureen Hedrick, Director of Consulting Services

Maureen Hedrick is the Director of Consulting Services. She was the very first employee of the firm nearly twenty years ago.  Ms. Hedrick has a long tenure in healthcare, with over 25 years of experience in revenue cycle management in the healthcare environment with a specialty expertise in long term post-acute care (LTPAC) and hospital reimbursement.

Ms. Hedrick directs the Richter consulting team, including services provided to clients who are users of PointClickCare® software. She is also the lead member of the Richter Audit team which provides training, consulting and internal billing compliance audits related to  the various federal billing compliance audit programs and initiatives.

Maureen is a frequent and top rated speaker to professional and trade associations across the country.  She is also a regular contributor to the Richter Sharesource Resource page offering blogs, articles and downloads on the most current topics in the LTPAC industry.

Lauren Gurcze

Lauren Gurcze, Senior Revenue Cycle Management Performance Analyst

Ms. Gurcze has over twenty years of experience in Revenue Cycle Management for long-term care providers nationwide. Her role has transitioned from executive oversight of all client teams and their processes to responsibility for developing the processes and analytics that support all of our team efforts on behalf of clients.

Yolanda Riley

Yolanda Riley, Director of Revenue Cycle Management

Ms. Riley joined the firm in 2015 to assume a new role to become the key Richter contact for our clients. She works with our teams to support communication of our efforts via A/R reviews, team meetings, updates to clients, monthly reports, etc. She is approachable, supportive, and vested in our client relationships. Yolanda is pursuing a degree in accounting from Cleveland State University. She has a long tenure in healthcare, and has served in a leadership role for acute, post-acute providers, and insurance carriers nationwide. Yolanda is the primary contact for the client communication and will customize that communication to the style which best meets the needs of an organization.

Reba Allison-Mahanera

Reba Allison-Mahanera, Director of Human Resources

Reba Allison-Mahanera is the Director of Human Resources for Richter Healthcare Consultants.  She brings over twenty years of leadership experience in Human Resources and Operations for LTPAC and home health care providers.  Ms. Allison-Mahanera is responsible for recruitment, engagement and leadership development for all divisions and departments of Richter Healthcare Consultants.

revenue cycle management guide download

  • Five Strategies to Boost Patient Care through Revenue Cycle Management
    Revenue cycle management (RCM) lies at the heart of a long-term post-acute care (LTPAC) provider’s operation.  Without the proper processes in place, cash flow slows down, bad debt increases and customer satisfaction declines. So how can your LTPAC organization optimize its RCM function? We recommend starting with the five strategies outlined below.
  • CMS to Implement Changes to Beneficiary Identifiers
    Since the inception of the Medicare program in 1965, beneficiaries have been identified by a Social Security number-based identifier known as the Health Insurance Claim (HIC) number.  This unique identifier has been used to determine the beneficiary for all Medicare transactions such as eligibility, billing and claim status inquiries.  As a means to help fight […]
  • Home Health's Best Kept Secret: Outpatient Therapy
    With reimbursement rates and profit margins shrinking and unfunded mandates and regulations increasing, home health agencies must look for ways to diversify services all while increasing revenue. One home health service that agencies can offer is home health outpatient therapy, despite it not always being provided in a clinic, hospital or private practice.
  • Tips on Preparing a Final LTPAC Annual Expense Budget
    For long-term post-acute care (LTPAC) providers, budget season is here! In fact, most organizations are already in the midst of finalizing their numbers for approval in the upcoming year. Every industry approaches budgeting differently, but when it comes to long-term care, there are certain areas that require special attention. The most frequent budget-related questions I […]
  • PointClickCare®’s Point of Care (POC) Experience: If It Isn’t Documented, It Didn’t Happen
    To some in the skilled nursing facility (SNF) arena, documentation can seem unnecessary and overly time consuming. However, when documentation isn’t completed, there is no proof that what happened, happened.  In SNF settings, documenting resident care is required from not only the licensed staff, but also nurse assistants.
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Achieve the operational, clinical and financial results you need with the trusted professionals of Richter Healthcare Consultants. Experienced specialists in consulting, accounting and revenue cycle management solutions for senior living and LTPAC providers nationwide. We listen, we understand. We deliver. Before long, you’ll feel like we’re part of your team.

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8948 Canyon Falls Blvd #400, Twinsburg, OH 44087

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